The COMPANY supporting E-Commerce enables you, through the fullness of the descriptions of which are posted on its pages, to enjoy the privilege of direct contact with products available from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases below, we set out the terms and conditions for returning defective or non-defective products.
Return of Non-Defective Products - Customer Withdrawal
The CUSTOMER has the right to withdraw from the Purchase Agreement within 15 calendar days from the date the conclusion of the service contract (where such a contract is), or the delivery (when it comes to products). The withdrawal is subject to the following conditions:
This withdrawal is unreasonable and free of charge and if the item has already been delivered the customer must return the product exactly in the condition it received it, ie it is in the original packaging, intact and unopened.
Return of item is accepted only if the buyer has first paid any amount charged by the company for shipping the item and shipping costs for returning the item.
The withdrawal statement is made in writing or electronically and the SELLER is obliged to send confirmation of receipt of the withdrawal statement as soon as it arrives.
Following the withdrawal statement, the SELLER is obliged to pay the within 14 days of receipt of the products.
The money will be refunded to the customer using the same method as the original payment.
Specifically in the case of a credit card debit as follows: in the event that until the withdrawal and return of the item has been paid to the SELLER by the Bank, the SELLER shall be obliged to inform the Bank of the cancellation of the transaction and the Bank shall proceed with any act provided for under the contract concluded with the client. SELLER is not responsible for the timing and manner of execution of the reversal, which is governed by the aforementioned contract.
In the case of a cash on delivery payment (ONLY FOR GREECE), if the customer had opted for the "pick up from the store" option, it will be refunded to the cashier at the store in which he received the product.
by wire transfer the return will also be made by wire transfer to the client's own account.
In the event that the products are returned damaged or defective the Online Store has the right to seek compensation from the Customer, the amount of which shall be determined by the list of products and shall make a full or partial settlement of its claim against the customer unilaterally and without any further price.
There is no withdrawal for Personal Care Products, in particular the natural deodorants of BEN & ANNA and natural toothpastes from BEN & ANNA and NaturalFamilyCo. (NFCO).
Gift Cards can not be refunded
Products purchased at a discounted price from the original sale price at a discount cannot be withdrawn.
Returns of Products due to Delivery Errors or Defects
In all cases where you received other products than the ones purchased, the cost of returning the products to the company as well as the cost of returning to the customer (product exchange) shall be borne by the seller as long as the method of return proposed by the company is observed. If it is found that the product does not have any defects, if the customer's statement was made within 15 calendar days, then the customer's right of unjustified withdrawal is considered to be exercised, and after 15 days, the product will be returned. to the customer and shipping and shipping costs incur the same.
If you need to exchange the product you purchased for the same item, send us an e-mail at firstname.lastname@example.org and send your product to: Kardamo, George Panagiotidis, Chalkeon 16, Ground floor, 54624 Thessaloniki.
To return your product, you need to ship your product to Kardamo, George Panagiotidis, 16 Chalkeon str., Ground Floor, 54624 Thessaloniki
The time it may take for us to replace the product depends on your place of residence.
We do not guarantee that we will receive the product you are sending us back for replacement, so it is a good idea to choose a shipping method that it will also include the tracking service and you will be able to track the parcel until it reaches us. You must properly pack the products to get them in good condition.